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Jira Support Engineer

Bangalore, Karnataka, India

Job Type

Full Time

About the Role


Key Responsibilities:
• Migrate projects from default schemes to customized schemes while ensuring minimal disruption to ongoing work.
• Collaborate with project teams to understand their requirements and tailor Jira configurations to meet their needs.
• Maintain and optimize Jira workflows, screens, fields, and permissions to support efficient project management processes.
• Provide technical support and guidance to users on Jira-related issues and best practices.
• Implement and enforce Jira security protocols and access controls.
• Install, configure, and maintain Jira Software, Jira Service Management, and related Atlassian products.
• Manage user permissions, roles, and group memberships.
• Create, manage, and customize Jira workflows, schemes (issue type, screen, field configuration), and boards.
• Develop and maintain custom dashboards and advanced filters for end-users reporting.
• Integrate Jira with other tools and plugins to extend its functionality
• Monitor the performance and stability of the Jira system, including troubleshooting and resolving issues.
• Conduct regular system backups, updates, and migrations to ensure the system is up-to-date and secure.
Qualifications:
• 4-6 years of working experience on Jira administration.
• In-depth knowledge of Jira configurations, including workflows, issue types, fields, and permissions.
• Experience in migrating projects and configurations in Jira.
• Strong analytical and problem-solving skills with a keen eye for detail.
• Excellent communication and collaboration abilities.
• Strong understanding of Jira Software, Jira Service Management, and other Atlassian products.
• Experience with scripting and automation (e.g., using Groovy, Python, or JavaScript).
• Familiarity with Agile methodologies and project management principles.

Preferred Qualifications:
• Jira Administrator Certification.


Requirements

Experience: 4-6 years


Key Responsibilities:

  • Migrate projects from default schemes to customized schemes while ensuring minimal disruption to ongoing work.

  • Collaborate with project teams to understand their requirements and tailor Jira configurations to meet their needs.

  • Maintain and optimize Jira workflows, screens, fields, and permissions to support efficient project management processes.

  • Provide technical support and guidance to users on Jira-related issues and best practices.

  • Implement and enforce Jira security protocols and access controls.

  • Install, configure, and maintain Jira Software, Jira Service Management, and related Atlassian products.

  • Manage user permissions, roles, and group memberships.

  • Create, manage, and customize Jira workflows, schemes (issue type, screen, field configuration), and boards.

  • Develop and maintain custom dashboards and advanced filters for end-users reporting.

  • Integrate Jira with other tools and plugins to extend its functionality

  • Monitor the performance and stability of the Jira system, including troubleshooting and resolving issues.

  • Conduct regular system backups, updates, and migrations to ensure the system is up-to-date and secure.

Qualifications:

  • 4-6 years of working experience on Jira administration.

  • In-depth knowledge of Jira configurations, including workflows, issue types, fields, and permissions.

  • Experience in migrating projects and configurations in Jira.

  • Strong analytical and problem-solving skills with a keen eye for detail.

  • Excellent communication and collaboration abilities.

  • Strong understanding of Jira Software, Jira Service Management, and other Atlassian products.

  • Experience with scripting and automation (e.g., using Groovy, Python, or JavaScript).

  • Familiarity with Agile methodologies and project management principles.

 

Preferred Qualifications:

  • Jira Administrator Certification.

 

 


About the Company

Cigres Technologies Private Limited is a technology consulting and services company that focuses on helping clients resolve their significant digital problems and enabling radical digital transformation using multiple technologies on premise or in the cloud. The company was founded with the goal of leveraging cutting-edge technology to deliver innovative solutions to clients across various industries.

Cigres Technologies Private Limited - Bangalore

#46/4, Novel Tech Park, Kudlu Gate,

Garvebhavipalya, Bangalore-560068, Karnataka

Cigres Technologies Private Limited - Pune

123,A wing, Sohrab Hall, 21, Sassoon Road,Opp-Jahangir Hospital,Sangamwadi, Pune-411001.

Cigres Technologies Private Limited - Mumbai

203,The Summit,Western Express Highway,

Vile Parle East, Mumbai-400057.

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